If the purchased items are not reflected, please transition to the shop again and check if they are still not reflected. If they are not reflected, please prepare the following information and contact us via chat support.

• Customer Information
  • User ID: You can check it on the settings page in the top right corner of the screen.
• Purchase Details
  • Purchase date and time
  • Purchase amount
  • Purchased item name
• Presence or absence of error messages
• OS version of your device
• Payment method (credit card, etc.)
• Screenshot of the purchase receipt email
  • Please ensure that "date and time," "amount," "purchased item name," and "order number" are visible in one image. If your address is included, please obscure it or ensure it is not visible.