Please be advised that, in principle, all purchases are non-refundable unless a refund is required by law. 
While we understand this may be disappointing, we kindly ask for your understanding.

However, if you encounter issues such as items not being reflected in your account, duplicate charges, or other technical errors, we will review your case individually to find a solution.

In such cases, please prepare the following information and contact us via the chat icon in the bottom right corner of the screen.

・Customer Information
- User ID: You can check it on the settings page in the top right corner of the screen.

・Purchase Details
- Purchase date and time
- Purchase amount
- Purchased item name

・Presence of an error message and its content 
・OS version of your device
・Payment method (credit card, etc.)
・Screenshot of the purchase receipt email
- Please ensure that "date and time," "amount," "purchased item name," and "order number" are visible in one image. 
- Please mask or blur personal information, such as your address, to ensure it is not visible.
- For duplicate payments, please provide the purchase receipt screenshots for them.